What is your return and exchange policy?
Online Purchases
For U.S. orders, we accept returns of unused items within 30 days from the date of delivery.
Please note: exchanges are not available for international orders.
Returned items cannot show any signs of use, wear, tear, marks, scratches, alterations, or damage. Products must have their original packaging, shipping carton, and uncut hang tags.
We reserve the right to reject any returned items with personal items left inside the product, as it indicates signs of use. We are not responsible for any products left inside returned products. Such items will not be returned and will be discarded or donated.
We recommend inspecting your item before use to ensure it meets your needs while you remain eligible for a return.
Non-returnable items (unless otherwise noted):
- Gift Cards
- Sample or flash sale items
- Personalized items
- Any other items marked as final sale
Returned item requirements:
- Cannot show any signs of use, wear, tear, marks, scratches, alterations, or damage
- Products must have their original packaging (including luggage box) and any uncut hang tags
- Luggage removed from box packaging is considered used and therefore cannot be returned
We reserve the right to reject any returned items with personal items left inside the product, as it indicates signs of use. We are not responsible for any products left inside returned products. Such items will not be returned and will be discarded or donated.
Non-returnable items (unless otherwise noted):
- Gift Cards
- Sample or flash sale items
- Personalized items
- Any other items marked as final sale
How do I start the return or exchange process?
You can start the return or exchange process by visiting our Returns Portal. Once your return has been submitted, just follow these easy steps:
- Print your return shipping label and packing slip.
- Pack your items securely in the original or new packaging.
- Insert the packing slip, seal the package, and mark out any old addresses or barcodes.
- Attach the return label to the outside of the package and drop it off at the carrier location indicated on your return label.
Please note, final sale and personalized items are not eligible for returns or exchanges.
International orders: International customers may return unused items within 30 days of delivery. To initiate a return, visit our Returns Portal. Please note exchanges are not available for international orders.
When will I receive my refund?
Once your return is received and inspected, it will be refunded to the payment method selected within 3-5 days. Refunds typically appear in your transactions within 5–7 business days once processed, depending on your bank.
We are not able to offer refunds to anyone other than the original purchaser and their form of payment. Additionally, please note that shipping charges are non-refundable.
Can I combine my returns using one shipping label?
Due to system limitations, we are unable to combine multiple returns under one label. If you have multiple orders that you are looking to return, you will need to process each return separately.
Can I exchange my item?
Yes! As long as your item falls within our return policy:
Your exchange order will be processed once the return is in transit back to us.
Please note: International orders can not be exchanged.